Privacy Policy

Your privacy matters to us. This comprehensive policy explains how tyrkolcollective collects, uses, and protects your personal information.

Last Updated: March 15, 2025

Information We Collect

At tyrkolcollective, we collect various types of information to provide you with the best personal budgeting experience. Understanding what information we gather helps you make informed decisions about your privacy.

Personal Information

When you create an account with tyrkolcollective, we collect personal details that help us personalize your budgeting experience. This includes your name, email address, phone number, and location information relevant to your financial planning needs.

  • Full name and preferred display name
  • Email address for account communications
  • Phone number for security verification
  • Location data to provide relevant financial insights
  • Date of birth for age-appropriate financial recommendations
  • Employment information for income categorization

Financial Information

Since tyrkolcollective is a personal budgeting platform, we collect financial information necessary to help you manage your money effectively. This sensitive data is handled with the highest security standards.

  • Bank account information for transaction tracking
  • Credit card details for expense categorization
  • Income sources and amounts
  • Investment account connections
  • Budget goals and spending preferences
  • Transaction history and patterns

Technical Information

We automatically collect technical information about your device and how you interact with our platform. This helps us improve our services and ensure optimal performance.

  • Device type, operating system, and browser information
  • IP address and geographic location
  • Usage patterns and feature preferences
  • Error logs and performance metrics
  • Cookies and similar tracking technologies

How We Use Your Information

Your information serves specific purposes in delivering our personal budgeting services. We're committed to using your data responsibly and only for legitimate business purposes that benefit your financial management experience.

Primary Service Delivery

We use your financial information to provide personalized budgeting recommendations, track your spending patterns, and help you achieve your financial goals through our platform's core features.

Purpose Information Used Retention Period
Account Management Personal details, contact information While account is active
Financial Analysis Transaction data, income, expenses 7 years or until deletion request
Security Monitoring Device information, login patterns 2 years from last activity
Customer Support Communication history, technical logs 3 years from last interaction
Service Improvement Usage statistics, feature interactions Anonymized after 1 year

Communication and Updates

We use your contact information to send important account updates, security alerts, and optional promotional materials about new features that could enhance your budgeting experience. You can control these communications through your account settings.

Legal and Compliance

Sometimes we must use your information to comply with legal requirements, such as responding to lawful requests from authorities or maintaining records for regulatory compliance in the financial services sector.

Data Sharing and Third Parties

We understand that sharing your personal and financial information is a serious matter. tyrkolcollective only shares your data with trusted partners who help us deliver our services, and we maintain strict controls over how your information is handled.

Financial Institution Partners

To provide comprehensive budgeting services, we work with bank aggregation services and financial institutions. These partnerships allow us to securely access your account information with your explicit consent.

  • Bank data aggregation services for transaction syncing
  • Credit monitoring agencies for financial health insights
  • Payment processors for subscription management
  • Investment platforms for portfolio tracking

Service Providers

We work with carefully selected service providers who help us operate our platform efficiently. These companies are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

  • Cloud hosting providers for secure data storage
  • Analytics services for platform improvement
  • Customer support platforms for help desk services
  • Email service providers for communications
  • Security monitoring services for fraud prevention

What We Never Share

We never sell your personal information to marketers or data brokers. Your financial data is never used for advertising purposes by third parties, and we don't share your specific transaction details with anyone except as required by law.

Your Privacy Rights

You have significant control over your personal information. tyrkolcollective respects your privacy rights and provides multiple ways for you to manage, access, and control your data.

Access and Portability

You can request a complete copy of all personal information we hold about you. This includes your financial data, usage history, and any other information associated with your account. We'll provide this information in a commonly used, machine-readable format.

  • Download your complete data profile
  • Export transaction history and budget data
  • Access communication logs and support tickets
  • Review third-party data sharing records

Correction and Updates

If any of your personal information is incorrect or outdated, you can update it directly through your account settings or by contacting our support team. We'll process corrections promptly to ensure your information remains accurate.

Deletion Rights

You can request deletion of your personal information at any time. We'll permanently remove your data from our systems, though some information may be retained for legal compliance purposes for a limited time.

  • Complete account deletion with 30-day grace period
  • Selective deletion of specific data categories
  • Immediate removal from marketing communications
  • Secure destruction of financial information

Communication Preferences

You control how we communicate with you. You can opt out of promotional emails, adjust notification settings, and choose which types of updates you'd like to receive about your account and our services.

Data Security Measures

Protecting your financial information is our top priority. tyrkolcollective implements multiple layers of security to safeguard your data from unauthorized access, use, or disclosure.

Encryption and Storage

All your data is encrypted both in transit and at rest using industry-standard encryption protocols. We use AES-256 encryption for stored data and TLS 1.3 for data transmission, ensuring your information remains secure at all times.

  • Bank-level encryption for all financial data
  • Secure cloud storage with redundant backups
  • Regular security audits and penetration testing
  • Multi-factor authentication for account access
  • Automated threat detection and response

Access Controls

We limit access to your personal information to authorized personnel who need it to perform their job functions. All employees undergo background checks and security training, and access is regularly reviewed and updated.

Incident Response

In the unlikely event of a security incident, we have comprehensive response procedures in place. We'll notify affected users promptly and provide detailed information about the incident and steps being taken to address it.

Compliance Standards

tyrkolcollective complies with international data protection standards including GDPR, CCPA, and South African POPIA requirements. We regularly review and update our security practices to maintain the highest standards of data protection.

International Data Transfers

While tyrkolcollective operates primarily in South Africa, we may transfer your data to other countries to provide our services effectively. We ensure that any international transfers meet strict security and privacy standards.

Transfer Safeguards

When we transfer your data internationally, we use appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other legally approved mechanisms to ensure your data remains protected.

Data Localization

Where possible, we store your data in South Africa or other jurisdictions with strong data protection laws. We clearly identify where your data is stored and processed, and you can request information about specific data locations.

Cookies and Tracking

tyrkolcollective uses cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze site usage, and provide personalized features.

Types of Cookies

  • Essential cookies for platform functionality
  • Analytics cookies for usage improvement
  • Preference cookies for personalization
  • Security cookies for fraud prevention

Cookie Management

You can control cookie settings through your browser preferences or our cookie management tool. Note that disabling certain cookies may affect the functionality of our platform.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We'll notify you of significant changes through email or prominent notices on our platform.

Notification Process

When we make material changes to this policy, we'll provide at least 30 days' notice before the changes take effect. You'll have the opportunity to review the changes and decide whether to continue using our services.

Version History

We maintain a history of policy changes so you can track how our privacy practices have evolved. Previous versions of this policy are available upon request.

Contact Our Privacy Team

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Email: privacy@tyrkolcollective.com

Phone: +27 83 235 0038

Address: 12 Rodgers Ave, Lincoln Meade, Pietermaritzburg, 3201, South Africa

Response Time: We respond to privacy inquiries within 72 hours